Managing the impact of a crisis on any organisation requires great preparation and a dedicated, proven team of people around you. Communicating in a crisis is exactly the same.

When we are needed most, Hill & Knowlton has the resources and experience to immediately assemble a crisis team whose sole focus is to protect our client's reputation. We understand the pressures businesses face - a crisis impacts all of your stakeholders, not just "the media".

Hill & Knowlton will work around the clock to support a client in crisis. We have done so in cases of major industrial accidents, environmental mishaps, union confrontations, product recalls, politically-based controversies and plant closures.

Our approach to crisis preparedness is both practical and methodical, covering every stage of preparedness:

• Risk analysis & auditing
• Developing crisis communication procedures & manuals
• Simulation training & testing of key facilities & personnel

Our Crisis & Issues Management team also provides media and communication training courses for executives.